Department:  Sales & Marketing
Reports to:  President

Position Summary

At Secarus, a Sales Representative is an entry-level, full-time, salary with commission position responsible for the full sales lifecycle as it pertains to the customer base of the company by showcasing and selling the services and products.

The primary focus of the Sales Representative is to work with prospects by handling onsite appointments and providing demonstrations. Additionally, this position must farm active customers to up-sell products and services by developing a thorough understanding of their business and technology needs.


Essential Duties and Responsibilities

  • Initiate contact with prospects that has been generated by the Marketing Team
  • Work with prospects to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
  • Conduct onsite or online presentations that showcase the services and products of the company to prospects and active customers
  • Work with management to develop proposals, quotes, and respond to RFP/RFI documents
  • Effectively communicate features and benefits of solutions and manage prospect expectations throughout the lifecycle of the account
  • Manage the complexity of Managed IT services proposals, contracts, lease agreements, and service level agreements
  • Maintain in-depth product knowledge of the service offerings of the company
  • Perform sales procedures through activities and opportunities in ConnectWise Manage and remain compliant with defined policies and procedures
  • Work with active customers to develop a deep understanding of their needs and translate those needs into product requirements that satisfy their demands
  • Cross-selling and up-selling services and solutions to existing accounts
  • Qualify new sales opportunities for current customers
  • Receive requests for service and products details from customers and provide timely responses
  • Achieve and maintain a positive rapport with prospects and active customers and work to give them the best possible service


Additional Duties and Responsibilities

  • Attend weekly sales meetings and ensure sales opportunities are compliant with company policy
  • Develop in-depth knowledge of the service catalog and how it relates to customer’s needs
  • Document internal processes and procedures related to duties and responsibilities
  • Responsible for entering time and expenses in ConnectWise Manage as it occurs
  • Understand processes in ConnectWise Manage by completing assigned training materials and blueprints on the ConnectWise University
  • Enter all work as activities or service tickets into ConnectWise Manage
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of customer requests.
  • Ability to work in a team and communicate effectively.


Knowledge, Skills, and/or Abilities Required

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, however, the work location is not ADA accessible.

  • Outside sales experience with selling any of the following: IT services and products, managed IT services, or IT consulting
  • Possess a track record of managing the customer commitment, negotiation, and closed of the sales process
  • Demonstrated level of success in the development of client relationships
  • Enjoy working with customers and external audiences
  • High energy and drive with good negotiation skills
  • Proficient with computers and general office applications
  • Strong organizational, presentation, and customer service skills
  • Skill in preparing written communications and materials
  • Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
  • Ability to multi-task and adapt to changes quickly
  • Typing skills to ensure quick and accurate data entry
  • Self-motivated with the ability to work in a fast-moving environment
  • Basic computer and operating system knowledge.
  • A valid driver’s license and ability to travel to customers’ sites, when required
  • Ability to climb stairs and occasionally lift up to 25 pounds


Previous Experience Requirements

  • BA/BS, preferably in marketing, business administration, or a related field.
  • 1-3 years of IT-related sales experience.


Company Information

Secarus is a fast-growing Managed IT Services Provider (MSP) on the north side of Chicago. We serve a vast array of clients in and around Chicago as well as in several other states. Founded in 2013, we’ve grown exponentially and are looking for top-tier talent to grow with us.



Full-time team members have access to a smorgasbord of benefits including:

  • Performance-based incentives
  • Generous bonus programs
  • Full on-the-job training & support
  • Fun working environment and culture
  • Great opportunity for advancement
  • Access to health, vision, and dental insurance
  • Paid vacation and sick leave
  • 401(k) with company match (Coming Soon!)
  • Gym membership … and more!


Next Steps

Please send a full resume to to begin the application process. Be sure to introduce yourself in the email and let us know why you're considering a career with Secarus. Eligible candidates will receive further instruction for beginning the interview process after their credentials have been thoroughly reviewed. Only local candidates need apply.

The statements above are intended to describe the general nature and level of work being performed by a person assigned to this position.  Other duties may be assigned as needed.